What services does Creative Computer Concepts Enterprises offer?
We offer services to fix the most daunting technology problems. We offer solutions for virus and spyware removal, setting up your home network, increasing the speed of your computer, and helping you troubleshoot serious computer operational issues. Even if you don't know what the problem is we will diagnose and resolve it. We can even help you decide if you should upgrade your computer to Microsoft's latest Windows VistaTM operating system.
How is Creative Computer Concepts Enterprises different?
At the heart of Creative Computer Concepts Enterprises is skilled & experienced staff that has been solving computer problems small & medium sized businesses for nearly 10 years. With this experience comes not only the knowledge but the commitment to solve your problems reliably with as little hassle to you as possible. When you call we connect you directly with experienced Solutions Engineers, who uses this technology to remotely solve your problem. With every service we also show you how to avoid problems in the future.
What is a Solutions Engineer?
Our Solutions Engineers are highly trained personnel that use the latest Creative Computer Concepts Enterprises tools to diagnose and resolve your problem in the most effective way possible. Our Solutions Engineers don't just know computers but are experienced in home networking, high-speed data services, as well as popular gadgets from MP3 players to smart phones and personal digital assistants.
Where is your call center?
Our Solutions Center is located in Stockbridge, GA near the Atlanta Hartsfield-Jackson International Airport. Our call center is staffed by highly-educated personnel who are there to solve your technical problems. Top
How does Creative Computer Concepts Enterprises provide "instant technology relief"?
Remote control software does the work for you to diagnose and resolve your problem. Our Solutions Engineers can operate your keyboard and mouse to resolve your problem, while you watch! Remote control technology is like having the expert sitting right next to you to solve your problem, but without waiting for a technician to come to you. You control our Engineers' access during our secure process, and can see everything they are doing to make your computer run better than ever. Our patented technology gathers detailed technical system information, instantaneously. You don't have to lift a finger. No more playing 20 questions with a technical support representative. Proven processes that guide our Solutions Engineers through the most efficient resolution path, so there is no guesswork, and which ensure that you enjoy a better computer experience quickly. Tested "one-click fixes" that eliminate much of the complex work and time needed to solve your problems. Our solutions have been used by some of the biggest names in the Fortune 100 for over 10 years!
Is Creative Computer Concepts Enterprises’ remote access safe?
Yes, our technology has been certified by Security Innovations and tested in the field for nearly 10 years by our clients. Our solutions are used many times every day!
What types of computers do you support?
If you have a computer running Microsoft Windows, chances are we can help you. Creative Computer Concepts Enterprises can help with Windows 98, Windows ME, Windows 2000, Windows XP and Windows Vista computers. We currently do not support Apple Macintosh, Linux, or UNIX operating systems. If you aren't sure whether you have an operating system we support, give us a call and we'll help you figure it out.
Is the service guaranteed? Top
Yes, if we don't solve your problem to your satisfaction we offer your money back. If you have questions about the service we provided you can call back within 5 days and we will answer any related follow-up questions at no additional cost.
How can I pay for my service?
We accept major credit cards and offer payment both on our secure website or over the phone directly with one of our Solutions Engineers.
What are your hours of operation?
Our Solutions Engineers are available Monday thru Friday between 9 AM and 9 PM & Saturday between 12PM and 5PM (Eastern Standard Time). We also have a 24x7 support service. Ask for more details.
Will I wait on hold?
No, our center is staffed to answer calls in less than 1 minute and you will never have to wade through a menu of options and prompts to get to the right person. When you call Creative Computer Concepts Enterprises you are connected directly to a Solutions Engineer who will immediately begin to diagnose and resolve your problem.
What do you do with my information?
Creative Computer Concepts Enterprises respects your privacy and recognizes your need for appropriate protection and management of your personal information. Top
How long have you been in business?
We have been in business since 1997.
What areas do you serve?
We have clients all over the United States and even internationally. We work with all types of clients, superficially small & medium sized businesses and individuals.
How large is Creative Computer Concepts Enterprises ?
Currently we employ 15 people including graphic artists, layout designers, project managers, sales managers, various specialists such as Flash, SEO and System Admin. Our core Management team of industry professionals consists of MBAs, Engineers, Lawyers, Economists and Systems Operations Specialists representing diverse business backgrounds.
Website Design
Have you built a site like mine before?
Usually the content of a site or type of business does not affect the methods, procedures and codes used to build it. To take a resemblance, you wouldn't ask a Car washing company if they had washed your color of car before. Some sites require advanced functions to perform special operations and Creative Computer Concepts Enterprises has great depth and experience to meet these needs. It would be unlikely that we had not had experience with your required web site functions. We have worked with a wide range of clientele as evident from our portfolio.
Top
Can I have a site that looks like this?
Actually, making it look like anything you want is not much of a factor. We'll start with your initial direction and then work with you to refine it. Making a beautiful website is about the same effort as making an ugly one unless we need to license special artwork, and the real cost-drivers are the functional requirements of the site.
I want a site like E-bay/MySpace/Youtube/...etc. Can you do this?
Yes, we can, but be aware that these sites would cost upwards of $6000.
How Does Your Web Design Process Work?
Our mission is to build the best and most cost effective website for your business. A professionally built website can promote your products and services, enhance your image and generate sales. With that in mind, we will carefully research your business needs and plan a strategy to create the ideal web solution.
Initial Consultation
All our services begin with free initial consultation to determine your requirements. Our experienced business analysts work closely with you to determine your exact needs and desires, and complete detailed design worksheet itemizing all your requirements. This helps us gathers information about your company, services, audience, purpose, site goals and more.
The consultation step is very important because we are committed to providing you with solutions that will work for you, not for us! We prefer - you call, so we can provide you with faster service, but emails are okay too. Top
Proposal & Contract
After you are confident we have addressed all your ideas, questions and requirements, you can get specific recommendations for your consideration. There are many different ways and options to meet specific needs. We explain these options with proposed pricing to deliver them. Once you agree, you receive a formal proposal that contains all of the work you require, prices and payment schedule and contract.
Payments
We require 50% Deposit to start your work. After “you agree”, “we agree” and paperwork is signed and faxed or mailed to us, we start the actual design process. If you do not understand the smallest of points at this step PLEASE ASK FOR CLARIFICATION! Miscommunication and false expectations do NOT move the design process forward in a productive manner. At ANY time please contact us about any concerns, questions or comments you have about your project.
Collecting Your Contents
You provide us with the text and contents for your website and any specific pictures you would like. We also provide you with an access to thousands of royalty free stock photos. We also offer optional professional copywriting services.
Design Development
We ask you to provide examples of websites you really like, colors you would love, and your competitors’ websites. Once you provide that information to us, usually within 2 working days, you get a creative "mockup" of what your website will look like when it's completed. At this stage, you and the designer work closely to develop a look that will be both visually pleasing and user-friendly.
Design Selection & Finalization Top
After the initial "Mockup" is designed, you will review it on our servers. We send you a web link to view the "mockup" and ask if you would like any changes. You request revisions as necessary and then you provide Final Approval and we begin the development of your site.
Web Development
After receiving your final approval on the "mockup", we will then begin building the website and web pages, incorporating the design and all of the content that you provide.
Pre-launch Evaluation
After the site is built, you will be able to view all pages to make sure everything is exactly how you want it. You will submit any desired changes to the copy and then give final approval before the site goes live.
Launching Your Website
After final approval and payment has been received, your website will be published on your domain, and it will be live for the entire world to see!
We can register your domain name and host your website too – so you don’t have to worry about technical aspects of your website and we become your one stop shop for your web presence.
Ongoing Support
After your website is launched, we will work with you to establish a regular review and maintenance schedule of your web site to accommodate your requests, user feedback, system upgrades and any new emerging web technologies.
Top
I see a lot of your websites are flash based? My Website target audience is serious, mature and or orthodox. Can you make clean HTML and non flash corporate websites?
Sure, in fact we design very good professional websites. We have experience of working with clients from different fields and we understand their different taste. Our portfolio is just a partial list of our clients. If you did not find examples of sites you are looking for, please email us or call us, we can give you more examples.
What is your typical turn around period?
We will work together with you to complete the Web Design Project in a timely manner. We agree to work expeditiously to complete the Web Design, but delays can occur if any milestone that requires your action, such as approving design mockups or web design changes is not acknowledged on time. Typically the whole process to finish a 5 or 10 page website takes about 7 Days and a 20 page website about 15 days.
How can we pay to get started?
We accept all major credit cards including Visa, Master Card, American Express, Discover. We also accept Paypal, Checks, Money Orders and Western Union.
Top
At This cost will you custom Design Our website?
Absolutely, we do awesome custom web design.
Are your Web Design costs one time?
Yes, just a one time cost as mentioned on our website for web design.
Can you Host our Website and register our Domain Name?
Yes we would love to. We charge as low as $14.95 a month for web hosting. Domain Names are $10/Year. We provide you with custom email accounts and a fantastic control panel to check your web visitor stats manage your files etc.
Do you have your own Servers?
Yes in fact we have a Full Rack of Servers in our Datacenter in GA Top
Do I have to host with you?
No, unlike other companies we don’t make hosting with us mandatory. But hosting with us is a BIG advantage for you. You don’t have to worry about any technical aspects of managing your hosting account and the servers, we do it all for you. Plus you just have a one point contact for your Web Presence. If there is a problem it is always better to call a single reliable company who can take care of everything while you concentrate on your business. We will make your website one less worry for you.
Can I use my existing website address if I host with you?
Yes, we can easily help you retain your old domain name on our servers or register a new one for you.
After you have designed our website, can we manage it ourselves easily?
Absolutely you can manage it yourself easily. We give you all source codes and files using which you can do even graphical changes. For text based changes you can use our easy password protected editor which comes with our hosting service. With each of our web design package, you also get certain number of free updates which we do for you. If you host with us we double your free updates. Additional updates can be bought at our hourly rates.
Where are you located? Top
Our headquarters is in an excellent business location in Stockbridge, GA, which is a suburb located 20 miles south of Atlanta.
I live in New York, You are in Georgia, how can we work with you? Should I not look for a local Company?
That is not a problem; we have clients in all 50 States and even internationally. Most of our clients are in Georgia, Maryland, California, Florida, New York & New Jersey. Everything that you need to inspect is put up on the web as it's worked on, and materials and communications move easily by Toll Free Numbers, Emails, Faxes, Instant Messenger on a routine basis. Although we welcome our clients anytime to visit us physically in our office in Stockbridge, we have not met 98% of our customers in person. You don’t need to meet us to convey your ideas, we have expertise in this domain and we will understand your requirements easily.
The internet allows you to choose from the best web developers in the world and still get better, faster service than the shop across town can provide — and, after all, that's what you'll be using the web to offer your own clients, isn't it? After all, on the Web, all distances are equal to zero.
And honestly, it is very unlikely that client even visit their local company because of tight schedules and end up talking on the phone even to them. Working with your web developers and designers over the Internet is faster, more convenient, and more efficient than spending time arranging in-person meetings. We work in shifts, thus it allow us to answer phone calls during business hours in both east coast and west coast.
Do you offer Emergency After Hours Support?
We have 24/7 email and chat support. Phone support is available during Business Hours. We give you phone numbers of key individuals and in case of emergency, after business hours you can reach them.
Top
Why are your prices so low for your Excellent Quality? Is this a Scam? Are there hidden charges?
Creative Computer Concepts Enterprises is a US company and proud member of Better Business Bureau and Better Business Bureau Online Program. We believe in business ethics and exceptional customer service. When you buy any of our services, you can be rest assured and buy with confidence.
If you are wondering how we can charge as much as 70% less than our competition and still be in business? There are a number of things to consider:
Clients - The first thing to consider is the importance of our clients. It is our opinion that our clients always come first. We like to be able to cater to their needs and wants. Without clients, we have no business. Without business, we cannot make money. So with that in mind, we always make sure we take care of them and we are sure they would recommend us through word of mouth which in-turn brings our marketing cost down.
Promotion and Advertising - We choose the way we promote our web design business very carefully and ensure every promotion dollar pays for itself. We've spent a lot of time researching in this field. This is what our business is about, "Web Design and Internet Promotion". So, we take this to the extreme. We find the absolute best values for money, as well as the most popular ones that may cost a little more. We look at every different angle of advertising and promoting in order to promote our company and to keep expenses down while keeping prices low.
Co-Creation – We need your support to finish the website in a timely manner to keep our costs down. For this to happen, we expect you to give us contents on time and all milestone that requires your action, such as approving design mockups or web design changes be acknowledged on time.
Can you create a Logo to go with our web site?
Sure we can. In fact we make excellent logos for $180.00. We can also design brochures, business cards and all your stationary to go with your website.
Can you help us get listed in Search Engines? Top
We have a Web Marketing Service (Search Engine Optimization) for $980/Year to help you list in Major Search Engines. For more details, please ask a Representative when you call us.
Will we get a chance to review and suggest modifications to the website before it is launched?
Sure. In fact our design process is such that, we work with you very closely. We will try our very best to make you happy.
Can I call any of your clients for a testimonial?
You can call them all if you like. They may or may not answer you on time or may not answer you at all. We can give you written testimonials on request. However the best testimonial for us is our past work in our Portfolio. You would not find any other company very easily with a large portfolio like ours.
I am a small home business, do you work with Individuals?
Yes, we work with big and small businesses, corporations, professionals, home business owners, startups and even individuals.
Do you design Adult Web sites? Top
NO
Does your Phone ring in US?
Yes our phones ring here in the US and all your queries are answered by professionals. You always work with Project Managers physically located in US.
What are your Business Hours?
We work 9:00 AM to 9:00 PM EST - Monday Through Friday & 12:00 PM to 5:00 PM EST on Saturdays. For your convenience live chat is available for sales or support almost 24/7.
Your Work is Awesome for your quality. Do you get similar compliments often?
Thank you, we get them very often. Our Mission is to be one of America’s Best Web Design & Web Marketing Company while servicing clients and making their Web Presence affordable and successful. After we finish your project successfully and after you are overjoyed with our service, we would appreciate if you refer us to your friends and associates and spread the word about us.
Top